Returns & Exchanges

At Romantix, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most unused and unopened items. Please note that for hygiene reasons, certain intimate apparel and personal wellness products are final sale unless defective.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our customer support team with your order number to verify eligibility for a return.

• 2.
  Prepare the Package

  Securely pack the items in their original, unopened packaging, ensuring all tags and instructional manuals are included.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.